Privacy Policy
Last updated: February 2025 · Effective immediately
1. Information We Collect
We collect information you provide directly — such as your name, email address, institute name, and usage data. We also automatically collect certain technical information when you use the platform, including IP addresses, browser type, and pages visited.
2. How We Use Your Information
We use your data to provide and improve the Soliel Coaching Management platform, process transactions, send service-related communications, respond to support requests, and comply with legal obligations. We do not sell your personal data to third parties.
3. Data Storage & Security
Your data is stored securely using industry-standard encryption at rest and in transit. We use role-based access controls and multi-tenant isolation to ensure each institute's data remains private and separated from others.
4. Sharing of Information
We do not share your personal information with third parties except as necessary to operate the service (e.g., email delivery via Resend), comply with legal requirements, or protect our rights. All third-party processors are bound by data processing agreements.
5. Cookies & Tracking
We use essential cookies required for authentication and session management. We do not use advertising or tracking cookies. You can review your cookie preferences at any time via our Cookie Policy page.
6. Student & Minor Data
Soliel Coaching Management is used by educational institutes that may process data of minors. Institute administrators are responsible for obtaining necessary consents. We process this data solely as a data processor under the institute's instructions.
7. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data. To exercise these rights, contact us at privacy@solielcoaching.com. We will respond to all requests within 30 days.
8. Data Retention
We retain your data for as long as your account is active or as needed to provide services. When an account is deleted, we remove all associated personal data within 90 days, except where retention is required by law.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice in the platform. Continued use of the service after changes constitutes acceptance of the updated policy.
10. Contact
For privacy-related questions or requests, contact our team at privacy@solielcoaching.com or write to: Soliel Coaching Management, Support Team.