Privacy Policy
Last updated: 28 March 2026
1. Information We Collect
We collect information you provide directly, such as names, email addresses, institute details, support messages, and account information. We also collect limited technical information needed to secure and operate the platform, such as IP addresses, browser details, and device metadata.
2. How We Use Your Information
We use personal data to provide and improve the platform, authenticate users, process billing, respond to support requests, send important service communications, and meet legal and regulatory obligations. We do not sell personal data.
3. Data Storage and Security
We use appropriate technical and organisational safeguards to protect data in transit and at rest. Access is restricted using role-based permissions and institute-level isolation so that each customer sees only the data relevant to their organisation.
4. Sharing of Information
We share personal data only where necessary to operate the service, such as with carefully selected infrastructure, hosting, analytics, email, or payment providers, or where disclosure is required by law. Service providers act under contractual obligations to protect that data.
5. Cookies and Similar Technologies
We use essential cookies for authentication, session continuity, security, and core platform functionality. Where non-essential cookies or similar technologies are used, we will seek consent where required under UK law. More information is available in our Cookie Policy.
6. Student and Minor Data
Some customers may use the platform to manage records relating to children or young learners. In those cases, the relevant institute or education provider is responsible for ensuring it has an appropriate lawful basis and any necessary notices or consents. We process that data on their behalf to deliver the service.
7. Your Rights
Depending on the circumstances, you may have rights under the UK GDPR and the Data Protection Act 2018, including rights of access, rectification, erasure, restriction, objection, and data portability. To exercise these rights, contact info@solielcoaching.com.
8. Data Retention
We keep personal data only for as long as reasonably necessary for the purposes described in this policy, including to provide the service, maintain backups, resolve disputes, enforce agreements, and meet legal obligations. Retention periods may vary depending on the type of data involved.
9. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will provide reasonable notice through the platform, by email, or by other appropriate means before the changes take effect.
10. Contact
For privacy-related questions or data protection requests, contact info@solielcoaching.com. Soliel Coaching Management operates as a UK-based company and handles privacy enquiries in line with applicable UK data protection requirements.